Call center team leader job opportunity

Call center team
leader job opportunity

*Overview:* ComStream is a growing
contact center services provider in
Egypt. It has a team of
professionals that provides services to a wide range
of businesses
that need telecom technologies.

ComStream offers a variety of
outsource partner interaction solutions
covering each stage of the
customer life cycle. We provide the market with
many services,
amongst which telesales, telemarketing, customer care and
technical
support.

*Recruitment:* “Team Leader”
*Job title:*  Call
Center Team Leader

Main responsibilities:

1. Ensure all
individuals in the team and the team itself accomplish
performance
objectives and measures by motivating them to perform better in

order to consistently meet / exceed all targets
2. Improves and
maintains the quality of customer service , sales and
data entry by
ensuring that reporting and monitoring take place in order to
have
effective checks and balances in place
3. Motivates the team to work
together by creating a sense of creativity
and collective
responsibilities , in order to achieve common goals
4. Establishes a
clear course of action plan which is designed to achieve
long /
short-term goals in order to achieve objects
5. Encourages and
influences the team through a persuasive approach to
rectify under
performance and drives high performance for the achievement of
a
right course of prompt action and discipline

Required skills:


1. University graduate
2. 1 year or more of experience as a team
leader in call center and
customer services field
3. 2 years or
more of experience as a call center agent is welcomed
4. Self
motivated results driven individual with people management skills
5.
Experienced manager of call team
6. Interpersonal skills and
ability to solve problems, creativity,
commitment, generate
attention and respect
7. Excellent knowledge in products , services,
systems and procedures
8. Excellent English is a must, additional
languages is a plus

If your qualifications meet the above
mentioned requirements, please send
your CV to the following e-mail
jobs@com-stream.net, Please make sure to
include the Job Title in the
e-mail subject, e-mails with no subject will
not be considered.

For
more information about ComStream, visit www.com-stream.net